Question 1

DOES GRANITE SCRATCH?

Accepted Answer

Granite is one of the hardest work surfaces you can invest in and is highly scratch resistant. It is the most durable surface money can buy, ideal for use for a kitchen work surface. That said, it will scratch if an object of similar hardness (granite, quartz, diamond) or an earthenware item is pushed across the surface. Your knives would blunt before they scratched it if you intend to use the surface directly as a chopping block however we advise against this. Instead, use a separate chopping board, this will ensure the surface is kept in mint condition and your knives are kept sharp! This also applies to any quartz surface like Q-stone.

Question 2

DOES GRANITE STAIN?

Accepted Answer

Granite is naturally porous and if left untreated will absorb liquids fairly easily. To protect the surface, we apply a stain-stop treatment both in the factory and again once the job is completed. Some granites need more treatment than others, a rough rule is the lighter the granite, the more treatment required. We advise that you reseal the surface every 2-3 years in a domestic environment. There are some simple tests we can advise to check if the seal is still intact. Sealing granite gives it greater resistance to staining, it does not make it impervious to stains. If you have any containers that you intend to keep on the surface such as an olive oil bottle, we advise that you stand these on a coaster or in a basket to take any standing liquids off the surface. In addition, harsh or corrosive substances such as red wine, citric acids or oils will absorb even through stain treatments if left standing on the surface for a period of time. Generally, to ensure your surfaces are kept in good condition, clean all surfaces used after food preparation, clear up any standing liquids and keep any liquid containers from standing directly on the surface for long periods of time.

Question 3

IS GRANITE HEAT RESISTANT?

Accepted Answer

Granite is formed by extreme heat and pressure, combined beneath the earth’s crust. It cannot be affected by heat from a hob or pan. A lit flame placed under the granite will have no melting effect and will not leave any burned or scarred marks. You can put hot pans directly on the surface unless the temperatures are at an extreme. However, we do advise that you use pan stands or trivets to stand hot pans on. This is to avoid any damage to the surface caused by something on the underside of a hot pan which may cause some staining.

The only other potential side effect attributed to heat is the expansion and contraction but this is only to be considered when using granite for a hearth or in some commercial situations.

Quartz on the other hand does not have the same heat tolerances as granite and can scorch and mark if exposed to direct heat from a flame or hot pan. We would definitely advise on the use of pan stands for any quartz top.

Question 4

WHAT ARE PITS AND FISSURES IN GRANITE?

Accepted Answer

Granite, which is crystalline in structure, always has tiny pits – spaces between the various mineral crystals. You don’t see them on a larger piece because the overall appearance is polished and mirror-like. Granite sometimes has natural fissures as well, which may look like cracks, but are not structural defects and are a naturally occurring result of the immense heat and pressure which formed the granite. These characteristics are part of the natural beauty of stone and will not impair the function or durability of the material. Most of the stock we bring in has been resin polished which means the majority of the pits and fissures are filled, however smaller pits will still be present. Some stones are more prone to pitting than others. Much like knots in timber, granite contains concentrations of some materials that can form waves, clusters and boulder type formations when cut into. All these elements are part of the natural beauty of the material and shouldn’t be viewed as flaws or imperfections. There is no other material like it for aesthetics and functionality.

Question 5

CAN GRANITE BE REPAIRED?

Accepted Answer

Granite is very hard, so in order to chip the surface, it needs to be impacted with another hard object. In the unlikely event that your worktop does chip, we can fill the chip and polish it up so long as the cavity is big enough for the resin to stick into. The resin may appear duller next to the granite surface when polished. If you have the piece that has fallen out of the chip, we can usually glue this back in and polish it up. There is a range of specialist chemicals at our disposal that we can use to address any mild staining or oil marks. Should your surface become scratched, it is difficult to polish out without affecting the rest of the surface however it’s not impossible. The best way to avoid damage is prevention, check our other FAQ’s for more advice on care for worktops. A word of advice – Take care around dishwasher areas as this is the most common area where pots and dishes impact the edge of the worktop when loading and unloading.

Question 6

WHAT CAN I USE TO CLEAN MY WORKTOPS?

Accepted Answer

Once we have installed your worktops and given them a good clean off and sealing, the best thing to use for general cleaning is standard soap and water. A bit of mild glass cleaner wouldn’t harm the surfaces should you find streaks appearing from drying moisture. You can use a green scrubbing pad to clean off the tops too. Do not use any harsh or abrasive cleaners such as Cif cream cleaners or Brillo pads. There are cleaners and polishes available from most supermarkets and department stores but we advise not to use these as they may not be suitable for all types of granite or natural stones. Instead, we would advise looking to a natural stone supplier for advice on specialist products should you wish to give it a deeper clean or some extra sheen.

Question 7

DO WE SELL ‘OFF CUTS’?

Accepted Answer

Yes, we do although we tend not to describe them as offcuts as this implies that they are free stock. Unless you are really lucky, the pieces we have in stock will still need to be cut to size and finished in the factory. We have a row dedicated to odds and ends that are from ex batches that are usable and we can offer at discounted rates. So for that tabletop, small vanity or hearth, there should be an ideal piece we can utilise in stock.

Question 8

CAN WE CUT YOUR STONE?

Accepted Answer

This depends on what needs doing. We can cut your existing stone if we feel the material is stable enough for us to cut and handle and if you have the means of getting it to us. If we can cut it, you would need to leave the pieces with us so we can fit it into our production schedule. We do not offer an on-site cutting service.

Question 9

CAN WE REPLACE EXISTING WORKTOPS WITH GRANITE?

Accepted Answer

Yes, although there are a few factors to consider when replacing existing tops rather than starting from new. Do the tiles need to come out? Can the units take a heavier granite top? Can I reuse my appliances? Granite worktops add value and durability to your kitchen and we will give you all the assistance we can to ensure that you get the right materials and specifications to suit your project.

Question 10

WHAT IS THE LEAD TIME FOR MANUFACTURING/FITTING?

Accepted Answer

Our general lead times are 5 days from template to installation although this depends on the size and location of the project. Once we have a plan drawing from you, we can assess the length of time for production and installation. Should a material be out of stock, we will endeavour to source replacement material as quickly as possible. Preplanning is the key to a smooth-running project. The more notice you can give us to booking in your job, the better we can plan together. This is also applicable for selecting materials. The material selection is not critical until the day of templates but to avoid delay, we aim to get material booked out or sourced in advance. Our sales team will be able to guide you through the process.

Question 11

IS GRANITE EXPENSIVE?

Accepted Answer

Not necessarily. We have a vast range of different materials all priced individually so there is definitely a granite surface available no matter the budget. A granite worktop adds value to your property so whether you’re looking for a renovation to sell or simply a more durable surface, you don’t have to pay over the odds for a granite top.

Question 12

CAN I USE ANY SINK WITH GRANITE WORKTOPS?

Accepted Answer

In most cases yes. We can rout out apertures using our CNC accurately for both over mounted and under mounted sink formats. We can cut out around Belfast sinks and cut double under-mounted sink formats too. Obviously, the size of the cutouts determines the feasibility of fabricating the worktops. As long as the worktop depth is sufficient not to compromise the material's structural stability, we can form cutouts of any shape and size.

Quartz is much stronger in narrow strips and can offer more scope for design, particularly with thin profile worktops.

Question 13

WHAT IS THE LONGEST LENGTH POSSIBLE IN GRANITE OR QUARTZ?

Accepted Answer

Granite slabs range from around 2.6m up to 3.0m long. There are occasional batches that can extend to 3.4m but these are few and far between. Quartz slabs are set at a maximum slab length of 3m however some brands offer a longer slab for limited colours. It would be advisable to check with us first about the maximum lengths you had in mind before committing to a design that could limit your options for material choice.

Question 14

CAN I MAKE MY OWN TEMPLATES?

Accepted Answer

We accept templates, drawings or sizes to cut from so long as we have a clear understanding of your requirements before submission to our factory. Templates are best made from a solid material such as plywood or MDF board. Cardboard or wallpaper templates (this does happen!) are not ideal as they are not accurate. A clearly drawn out cutting list is also acceptable. If we undertake any jobs using your templates or drawings, we can only supply the pieces on a supply only basis. If you need us to install your worktops, we would much prefer to take our own templates to ensure all details are taken with the view to site restrictions, handling, and other installation factors. A good set of templates can save you time for factory fabrication and installation and ultimately money.

0161 926 8775

BESPOKE STONE WORKTOPS – 25+ YEARS OF EXPERIENCE, ALTRINCHAM

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